Owners of Wrecked ZL1 Come to a Resolution

John Hooper Zl1

I’m sure many of you have read in the news this week about a husband and wife who dropped their pristine Camaro ZL1 off at a dealership for service and it was returned to them totaled. If you haven’t heard this story, read it now and come back to us.

Anyways, the saga has come to a resolution. On one of the wildest threads ever on Camaro5 with 1300+ comments and 55+ pages, Debbie and John Hooper, owners of the ZL1 saw a massive outpouring of goodwill from the car community. It started with the article going viral. Tons of blogs ran the story and the subsequent alledged mishandling by the dealership. Then the internet got involved and that included reddit’s r/cars section. I personally watched the dealership’s Facebook page receive hundreds of 1 star reviews in a matter of hours. I’m pretty sure they have since deleted their Facebook page because it will be impossible to salvage. Then the post started hitting the mega media sources like Yahoo Cars and network tv news.

On a personal note, last Friday I was updating Aaron Pfadt, owner of Pfadt Racing, on this drama and he was very concerned for the Hoopers. Around 4pm he came to my desk and asked me to send them something cool, tell them that we are thinking about them, and that they are experiencing all of our worst nightmares. So I contacted John Hooper and let him know we would be sending him a set of Pfadt sway bars for his next car, whenever he resolved this issue. John was ecstatic and we were happy to give him a little bit of excitement in the middle of this frustrating mess. What’s even cooler is today our friends over at Cold Air Inductions and Diode Dynamics followed suit and are hooking the Hoopers up with a Cold Air kit and custom LED lighting, and JDP Motorsports is hooking them up with a tow hook! Very cool of these two companies to do that and maybe another company or two will do the same thing.

Regardless, the nightmare is over. GM & Berger Chevrolet got involved and have sourced the Hoopers next ZL1. Hopefully the dealership will bounce back from this and no permanent damage will be done. It was a lesson in damage control and customer service and John Hooper himself felt bad for the amount of trouble that fell from the heavens on that dealership. It is also testament that the force is strong in car lovers and especially in the Camaro community. We are proud to be a part of it.

Here’s John’s post from Camaro 5.

Hooper Zl1 Resolved

19 Comments

on “Owners of Wrecked ZL1 Come to a Resolution
19 Comments on “Owners of Wrecked ZL1 Come to a Resolution
  1. Pingback: Dealership employee joy ride gone bad! - Page 2 - Monte Carlo Forum - Monte Carlo Enthusiast Forums

  2. Pingback: Pfadt Race Engineering | They’ve had death threats, they’ve had defecation put on their cars and windows…

  3. The dealership sucks…They did the same thing to me a few years ago only with warranty issues on a new car..Engine blew and they made me pay for it even though it was supposed to be covered.

  4. Pingback: CamaroNews.com – Owner Of Camaro ZL1 Crashed By Dealership Is Getting A New Car

  5. I think anyone in this situation would feel wronged beyond words. The dealership should’ve done the right thing from the beginning! They could’ve easily avoided any bad press by accepting the fact that a client’s car was destroyed while in their possession and, they were obligated to make it right. I’m glad for the Hooper’s and, I’m sure they will enjoy their new one just as well.

  6. Pingback: Dealership totals customers ZL1 while its in for service - Page 4

  7. The thing is the Zl1 said to depreciate 6-7k a year, he traded in a damn 69 camaro which gains value each year. Saddens me more than him losing his new car. The damage was done back then, this is just karma from the real car gods!

  8. The employee stole the keys. The employee stole the car. If this was at a Jiffy Lube, would Jiffy Lube be “Camaro5″ required to replace the car? The car was STOLEN. Why is the service writer not in jail? GRAND THEFT AUTO. This is a FELONY. And what was the name of the insurance company? I want to make sure I never have that kind of poor service if/when my car is ever STOLEN. Dealership? Feel hate if you want to drink the C5 kool-aid, but anyone could have broke in and stole the keys and stole the car. But only two things failed to happen here – an arrest, and an insurance payout.

    • well see the dealership is the only ones that can charge the employe of theft cuz it was in their possession. the Hooper’s couldn’t because it was not in there possession. he didn’t break in at all. he had keys to the dealership and the box to take the keys. not backing the dealership at all. I’m a georgetown de local and the dealer already has a rep for being assholes.

  9. Glad to hear it’s getting resolved, but how is he getting hosed? He had a brand new ZL1 he was making payments on…now he’s getting another brand new ZL1 he’ll be making payments on. He could still get an attorney and sue for loss of use, mental anguish and distress, etc. if he so chooses. But at this point, I am sure he’ll just be happy to finally have a new ZL1 again! As far as that dealership goes, they deserve all the bad publicity they have been getting and more! They should have stepped up from Day 1 to resolve the problem.

  10. 1) did the dealership EVER file charges against the rogue employee and, if not, WHY?
    2) was ANY action (charges, dereliction of duty, violation of sworn duties/responsibilities) taken against the incompetent/corrupt cop who apparently conspired throughout to obstruct justice?

  11. I agree with Jamie – the Hoopers are still getting hosed through no fault of their own. I would not apologize to the dealer for all the “flack” it is receiving – they deserve every bit of it! No excuse for poor customer service. We are talking about a custom car, that the Hoopers sacrificed 2 other vehicles for so they could afford it – not a beater that was wrecked in an “oops” moment. Total BS – I am furious just reading the story.

  12. How is this a resolution? It sounds to me like insurance is covering the balance on his wrecked Camaro, but that he’ll be buying a new ZL1 out of pocket. Sounds like this guy is still getting boned super hard.

    • Insurance doesnt pay off the balance of your car, they pay you the value of your car. If this guy traded two cars in on the ZL1, lets just say he owed 10k on it, but it was worth 55k. Insurance gives him a check for 55k and he pays off the remaining 10k, He then goes to dealership with his 45k and puts it down on a new ZL1 for 60k. So now he owes 15k on a brand new car, which his was not. Plus the dealership was giving him money out of their pocket for the hassle as well.

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